Man With Van Dagenham Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Dagenham provides domestic and commercial removal, transport, collection, and related carrying services across the UK. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to these terms. They are intended to be clear, fair, and practical, and they apply whether the work involves a single item, part-load transport, flat moves, office relocations, or other agreed van service work. For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person, business, or organisation requesting the service.
These conditions should be read carefully before confirming any booking. They explain how jobs are arranged, how prices are calculated, what happens if plans change, and how responsibility is shared between the customer and the provider. They also cover waste handling requirements, limitations of liability, and the legal framework governing the agreement. If any part of a booking is inconsistent with these terms, the written booking confirmation will apply first, followed by these terms, unless a different arrangement is agreed in writing.
The service may be described in different ways, including man and van service, van hire with driver, small removals, or man with a van. Regardless of the wording used, the same core principles apply. The customer is responsible for giving accurate information, ensuring access is available, and confirming that the items, addresses, and service requirements are suitable for the quoted work. We reserve the right to refuse a booking or adjust the quote if the information supplied is incomplete or materially incorrect.
A booking is only accepted once it has been confirmed by us in writing, by message, email, or other recorded communication. A quotation alone does not create a binding agreement unless it has been expressly accepted and scheduled. We may request a deposit or full prepayment before securing a date, particularly for larger removals, same-day work, or time-sensitive collections. Any estimate is based on the information provided at the time of enquiry and may be revised if the scope of work changes, access conditions differ, or additional labour, time, or vehicle capacity is required.
Booking Process
When arranging a booking with Man With Van Dagenham, you must provide accurate and complete information about the items to be moved, the pickup and delivery addresses, the preferred date and time, parking availability, stairs or lifts, and any special handling requirements. This includes noting heavy, fragile, awkward, or high-value items. If the job involves dismantling, assembly, packing, loading restrictions, or waiting time, these should be stated before confirmation. We may rely on the information provided by you when calculating the quote and scheduling the vehicle and crew.
At the time of booking, we may provide an estimated arrival window rather than an exact time. This is because traffic, weather, prior jobs, access issues, and other operational matters may affect timing. While we aim to arrive within the agreed period, we are not liable for minor delays beyond our reasonable control. If the customer is not present at the agreed time and location, or if access is unavailable, waiting charges may apply, or the booking may be treated as a late cancellation or wasted journey.
The customer must ensure that all goods are ready for loading at the agreed time unless a separate packing or preparation service has been arranged. We do not automatically provide packaging materials, protective covers, or disassembly tools unless included in the booking. If the job requires more work than originally described, we may pause the service and issue a revised price before continuing. Any additional instructions given on the day will be accepted only if they are safe, lawful, and operationally possible.
Payments and Charges
Unless otherwise agreed in writing, charges are based on one or more of the following: hourly rate, fixed price, mileage, waiting time, additional labour, specialist handling, congestion or parking-related costs, or disposal charges where applicable. The total price may include VAT if required by law and if stated in the booking confirmation. We will make reasonable efforts to provide a clear quotation in advance, but the final price may change if there are extra stops, increased volume, difficult access, extra floors, delays, or items not previously declared.
Payment terms may vary depending on the nature of the service. For most work, payment is due upon completion of the service and before unloading is completed or goods are released, unless credit terms have been agreed in writing. We may accept payment by bank transfer, card, or another approved method. Cash may be accepted at our discretion. Where a deposit is required, it is used to reserve the vehicle, crew, and time slot and may be non-refundable except where stated otherwise in these terms.
If payment is overdue, declined, reversed, or disputed without reasonable cause, we may suspend future services, retain goods to the extent permitted by law, or recover reasonable collection costs. Interest or late payment charges may be applied where lawful and where clearly set out in the invoice or booking terms. The customer remains responsible for all agreed charges even if a third party arranged the booking on their behalf, unless we expressly agreed to look to that third party for payment.
Cancellations and Rescheduling
You may request a cancellation or change of date by giving notice as early as possible. The amount payable, if any, will depend on the notice given, the type of booking, and whether costs have already been incurred. For example, where a vehicle, driver, or helper has been reserved for your job, a late cancellation may result in a charge to cover lost time and administration. Deposits may be retained in full or in part where we are unable to reallocate the booking.
If you need to reschedule, we will try to accommodate the change subject to availability. However, rescheduling is not guaranteed, especially at busy times or where the original slot was arranged at short notice. If a booking is postponed after preparations have begun, reasonable costs already incurred may still be payable. We may cancel or postpone a booking if unsafe conditions exist, if the customer has provided false information, if payment terms have not been met, or if performance would be unlawful or impractical.
Where we must cancel due to vehicle breakdown, severe weather, staff illness, road closures, or other circumstances beyond our control, we will seek to offer an alternative date or a refund of any advance payment for the cancelled element of the service. We will not be liable for indirect losses caused by cancellation or delay, such as missed deadlines, missed appointments, or loss of income, except where the law requires otherwise. It is the customer’s responsibility to make suitable contingency arrangements if timing is critical.
Liability and Customer Responsibilities
We take reasonable care when handling property, loading and unloading, and operating our vehicles. However, the customer acknowledges that moving goods involves inherent risks, especially with heavy, fragile, antique, loose, or poorly packed items. Our liability is limited to loss or damage caused by our proven negligence or breach of duty, and only to the extent permitted by law. We do not accept responsibility for damage caused by defective packing, hidden defects, pre-existing wear, unsuitable containers, or instructions given by the customer against our advice.
The customer must ensure that items are properly prepared for transport unless we have agreed to pack or protect them. This includes emptying unsuitable contents, securing drawers, disconnecting appliances where appropriate, and informing us of any special care requirements. Valuable items such as jewellery, cash, documents, medicines, or irreplaceable goods should not be included unless expressly agreed. If the customer asks us to move prohibited, hazardous, or illegal items, we may refuse without liability. The customer is responsible for declaring any contents that require special handling or that may create a safety risk.
We are not liable for delays, losses, or damage arising from events outside our reasonable control, including but not limited to accidents caused by third parties, adverse weather, road restrictions, strikes, fire, flood, civil disturbance, or acts of God. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded. Any claim for damage must be raised as soon as reasonably possible and supported by evidence, including photographs if available.
Waste Regulations and Disposal
Where the service includes collection, clearance, or disposal of unwanted items, all waste handling will be carried out in accordance with applicable UK waste law and environmental requirements. The customer must tell us in advance if the items are waste rather than reusable goods, and must not include hazardous substances, clinical waste, batteries, chemicals, asbestos, gas canisters, paints, oils, or any other regulated material unless we have specifically agreed and are legally permitted to handle it. We may refuse any item that presents a health, environmental, or legal risk.
The customer remains responsible for ensuring that waste is accurately described and lawfully presented for collection. If items are left for disposal, the customer warrants that they have the right to dispose of them and that they are not stolen, contaminated, or subject to special controls. Where required by law, waste transfer details, duty of care records, or other documentation may be issued and must be retained by the customer. Any incorrect description of waste may result in additional charges, refusal of service, or notification to the relevant authority if necessary.
If we transport waste to a licensed facility or lawful disposal site, the customer agrees that charges may include tipping fees, handling costs, sorting time, and any additional labour needed to separate prohibited materials. We are not responsible for items left behind in error by the customer unless we have expressly agreed to keep them safe for collection later. Mixed loads containing both waste and reusable items may be subject to separate pricing and handling conditions. The customer must not ask us to dispose of items illegally or in breach of environmental regulations.
Access, Property Condition, and Delays
The customer must ensure reasonable access to the property and loading area, including any necessary parking permissions, permits, or entry instructions. If parking fines, access charges, or site restrictions arise because suitable arrangements were not made by the customer, those costs may be added to the invoice. We are not responsible for damage caused by inadequate access, unstable flooring, narrow stairways, unsecured animals, or other site conditions that were not disclosed in advance. If access is unsafe, we may decline to continue until the issue is resolved.
In some cases, the job may require extra time because of lifts being unavailable, items being located in lofts or basements, restricted loading bays, or lengthy carrying distances. Such circumstances may affect the price. We may also need to stop work temporarily if conditions become unsafe or if the customer’s instructions change materially during the service. Any delay caused by the customer may result in waiting charges or a revised completion time. We will act reasonably and aim to minimise disruption, but the customer accepts that moving work often depends on third-party conditions.
If a customer or their representative gives instructions that conflict with these terms, our safety procedures, or legal obligations, we may refuse to follow them. This includes instructions to overload the vehicle, move unsafe items, breach waste rules, or work in a manner that is not reasonably practicable. Our decision on operational safety is final on the day of the job. Where a booking requires more staff, a larger vehicle, or a revised route after arrival, additional charges may apply and the service may be delayed until the revised terms are accepted.
Claims, Complaints, and Lost Items
If you believe goods have been damaged, lost, or mishandled, you must notify us without undue delay and provide reasonable detail. We may ask for photographs, proof of ownership, purchase records, or other evidence to investigate the matter. Any claim should be kept proportionate and limited to the affected items only. We are not responsible for pre-existing scratches, minor cosmetic marks, or issues that are consistent with ordinary handling risks unless caused by our negligence.
Where an item is reported missing after a job, the customer should check all rooms, vehicles, boxes, and storage areas promptly. We cannot accept liability for items that were not listed, were not handed over, or were not clearly identified before loading. If we locate an item left in our vehicle or storage after the service, we will arrange a reasonable method for return or collection, but any related costs may be charged to the customer where lawful. We may also retain found items temporarily while ownership is verified.
Any complaint about the service should be made promptly and in good faith. We may offer a remedy such as repair, partial refund, or another reasonable resolution where appropriate, but this does not imply admission of liability beyond what the law requires. Claims must be brought within a reasonable period and, in any event, within the time limits permitted by law. Delayed complaints may be difficult to investigate and may reduce the availability of evidence.
General Provisions
These terms form the entire agreement between the parties in relation to the booking, unless altered in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No waiver of any right or remedy will be effective unless made in writing. Any failure by us to enforce a term on one occasion does not prevent us from enforcing it later. We may update these terms from time to time, but the version applicable to your booking will be the one in force at the time of confirmation.
You may not assign your rights or obligations under the agreement without our written consent. We may assign or subcontract parts of the service where reasonably necessary, for example to use approved drivers, vehicles, or disposal partners. This will not reduce your rights under the booking confirmation or these terms. The customer agrees that our records, job notes, messages, and invoices may be used as evidence of the agreed scope, price, and service conditions in any dispute.
Governing Law
These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. By proceeding with a booking for Man With Van Dagenham, the customer confirms that they have read, understood, and agreed to be bound by these terms, which are intended to support a professional, transparent, and lawful service relationship.