Man with Van Dagenham Privacy Policy

This Privacy Policy explains how Man with Van Dagenham collects, uses, stores and shares personal data in connection with our man and van and related transport services. It applies to all Man with Van Dagenham customers and prospective customers in our service area, as well as visitors who contact us to request a quote or information.

We are committed to protecting your privacy and handling your personal data in a fair, transparent and secure manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who we are and scope of this policy

Man with Van Dagenham is a man and van service provider operating in Dagenham and the surrounding area. This Privacy Policy covers all personal data we process in the course of providing quotes, bookings, transport, and related customer services, whether such interactions take place online, by phone, or in person.

By using our services, requesting a quote, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

Personal data we collect

We may collect and process the following categories of personal data, depending on how you interact with us and which services you use:

Identity and contact details, such as your name, title, postal address, collection and delivery addresses, and any other contact details you choose to provide.

Communication details, such as information you provide when you contact us for a quote, make a booking, request changes or give feedback or complaints.

Service and booking information, such as preferred dates and times for moves, details of the location, property access information that you choose to share, inventory or description of items to be moved, and any special instructions relevant to the service.

Payment related information, such as payment method details processed via our chosen payment processors, records of payments, invoices, refunds and transaction history. We do not store full payment card details; these are processed by our selected payment providers.

Technical and usage information, where applicable, such as basic information about how you access our online content, including date and time of access, the device or browser used, and pages viewed. This is generally collected using cookies or similar technologies where in use.

How we collect your personal data

We collect personal data from you directly when you contact us to request a quote, confirm a booking, arrange a service, or communicate with us in any other way.

We may also receive personal data from third parties where it is necessary for us to provide our services, for example where a third party books our services on your behalf and provides your contact or location details.

Where we make limited use of cookies or analytics tools, certain technical data may be collected automatically when you visit or use our online content.

Purposes and lawful basis for processing

We process your personal data only where we have a lawful basis to do so under data protection law. The main purposes and lawful bases are:

To provide quotes and respond to enquiries. We use your identity and contact details, as well as relevant service information, to prepare and send quotes and respond to questions. The lawful basis is taking steps at your request prior to entering into a contract and, where relevant, our legitimate interests in promoting our services.

To perform and manage our contract with you. Once you make a booking, we process your personal data to confirm the booking, manage scheduling, provide the man and van service, communicate about timing and logistics, and handle payments. The lawful basis is performance of a contract with you.

To manage payments and accounts. We process transaction and payment-related data for invoicing, accounting, administration and to prevent fraud. The lawful bases are performance of a contract and our legitimate interests in managing our business operations.

To communicate with you about our services. We use your contact details to send important service updates, booking confirmations, changes, or post-service follow up. The lawful basis is performance of a contract and our legitimate interests in ensuring a good customer experience.

To comply with legal and regulatory obligations. We may process and retain some data to comply with tax, accounting, insurance or other legal requirements. The lawful basis is compliance with legal obligations.

To improve our services and handle queries or complaints. We may use your feedback and service history to improve our operations and to address complaints or disputes. The lawful basis is our legitimate interests in improving our services and protecting our legal rights.

Where we rely on legitimate interests, we ensure that our interests are balanced against your rights and freedoms, and we only process personal data that is necessary for those purposes.

Data retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.

In general, we retain booking and service records, including associated personal data, for a period that allows us to respond to queries, handle complaints or disputes, and meet tax and accounting obligations. After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

The specific retention period may vary depending on the type of data and the context in which it was provided. We regularly review the personal data we hold and delete or anonymise it when it is no longer needed.

Data processors and third parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are engaged under written contracts and are required to handle your personal data only in accordance with our instructions and applicable data protection laws. They must implement appropriate security measures and may not use your data for their own purposes.

Such processors may include providers of payment processing services, accounting or bookkeeping services, customer management tools, cloud storage or hosting, and communication or messaging platforms used to manage bookings and customer contact.

We may also share your data with professional advisers, such as insurers, legal advisors or accountants, where this is necessary to manage our business, handle claims or comply with legal obligations. In such cases, these parties will typically act as independent data controllers and handle your personal data in accordance with their own legal responsibilities.

We do not sell your personal data. We do not routinely transfer personal data outside the United Kingdom or European Economic Area. If an international transfer is necessary, we will ensure that appropriate safeguards are in place to protect your data.

How we protect your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage.

These measures may include access controls, secure storage, use of reputable service providers, limiting access to personal data to staff and contractors who have a business need to know, and providing guidance and training on data protection responsibilities.

While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure. We continually review and improve our security measures in line with good practice.

Your data protection rights

Under data protection law, you have several rights in relation to your personal data, subject to certain conditions and exemptions.

Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal data we hold about you, along with certain information about how we use it.

Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you may request that we delete your personal data. This is sometimes known as the right to be forgotten. This right may not apply where we need to retain the data to comply with legal obligations or to establish, exercise or defend legal claims.

Right to restriction of processing. You may ask us to restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to our use of it.

Right to data portability. In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format, and to request that we transmit it to another organisation where this is technically feasible and lawful.

Right to object. Where we rely on legitimate interests to process your personal data, you have the right to object to that processing on grounds relating to your particular situation. We will stop processing the data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or where processing is required for legal claims.

Rights relating to consent. Where we rely on your consent for specific processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your personal data has not been handled in accordance with data protection law.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal and regulatory developments. Any updates will be made available through our usual communication channels, and the updated policy will apply from the date it is published.

You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your personal data at Man with Van Dagenham.