Man with Van Dagenham Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Dagenham provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these terms. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, firm or company requesting or paying for the services.
1.2 Company means Man with Van Dagenham, the provider of removal and related services.
1.3 Services means any removal, transport, delivery, loading, unloading, packing, unpacking, or related services provided by the Company.
1.4 Goods means any personal effects, furniture, equipment, boxes, or other items that the Company agrees to move, transport, or handle.
1.5 Job means a single booking or service order made by the Client and accepted by the Company.
1.6 Working Day means any day other than Saturday, Sunday or a public holiday in England and Wales.
2. Scope of Services
2.1 The Company provides man and van removal services, including local and regional transport, residential and small business moves, and related assistance such as loading and unloading.
2.2 The precise scope of each Job, including the collection address, delivery address, date, time, vehicle size, number of helpers, and any additional services, will be agreed between the Company and the Client at the time of booking.
2.3 The Company reserves the right to refuse to transport any Goods which, in its reasonable opinion, are unsafe, illegal, excessively heavy, inadequately packed, or otherwise unsuitable for carriage.
3. Booking Process
3.1 Bookings may be made by the Client by contacting the Company using the communication channels made available by the Company from time to time.
3.2 When making a booking, the Client must provide accurate and complete information, including but not limited to:
(a) Full collection and delivery addresses;
(b) Date and preferred time of the move;
(c) Details of property access, such as floor level, lift availability, parking restrictions and distance from vehicle to property;
(d) An accurate description and approximate quantity or volume of the Goods;
(e) Any special handling requirements, including fragile items, bulky items, or items needing disassembly or reassembly.
3.3 A booking is only confirmed when the Company has accepted the Job and, where required, received a deposit or other agreed form of confirmation from the Client.
3.4 The Company may decline a booking at its discretion, including where resources are unavailable, the Job is outside the normal service area, or where the Goods are unsuitable for transport.
4. Quotations and Pricing
4.1 Any quotation provided by the Company is based on the information supplied by the Client at the time of enquiry. Quotations may be provided per hour, per Job, or on another agreed pricing structure.
4.2 Quotations are exclusive of additional charges such as congestion charges, tolls, parking fees, fines caused by the Client's instructions, waiting time beyond agreed allowances, and additional labour or services not originally specified. These may be charged separately.
4.3 The Company reserves the right to amend any quotation, or to make additional charges, if:
(a) The information provided by the Client was inaccurate or incomplete;
(b) Access conditions are significantly different from those described;
(c) There are unforeseen delays beyond the Company's reasonable control;
(d) The volume, weight, or nature of the Goods differs materially from that stated.
4.4 Unless otherwise agreed in writing, quotations are valid for 30 days from the date of issue.
5. Payments and Charges
5.1 The Client agrees to pay the Company's charges in full, in accordance with the quotation and any subsequent agreed adjustments.
5.2 Payment terms will be confirmed at the time of booking and may include:
(a) A deposit payable at the time of booking;
(b) Balance payment on completion of the Job;
(c) Immediate payment upon presentation of an invoice for additional charges.
5.3 The Company accepts payment methods as specified by the Company from time to time. The Client is responsible for ensuring that cleared funds are available by the payment due date.
5.4 If the Client fails to make any payment on the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted under UK law, and to suspend or cancel any further services.
5.5 All charges are payable in pounds sterling unless otherwise agreed in writing.
6. Cancellations and Amendments
6.1 If the Client wishes to cancel or amend a booking, the Client must notify the Company as soon as reasonably practicable.
6.2 The following cancellation charges may apply, unless otherwise agreed in writing:
(a) Cancellation more than 72 hours before the scheduled start time: no cancellation fee, although any non-refundable third-party costs may be charged;
(b) Cancellation between 24 and 72 hours before the scheduled start time: up to 50 percent of the quoted Job price may be charged;
(c) Cancellation less than 24 hours before the scheduled start time: up to 100 percent of the quoted Job price may be charged.
6.3 If the Client fails to be present at the agreed collection address at the scheduled start time, or is otherwise not ready for the Job to proceed, the Company may treat this as a late cancellation and apply the relevant charges, as well as any waiting time fees.
6.4 Where the Client requests significant changes to the date, time, addresses, or scope of the Job, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Revised charges may apply.
6.5 The Company reserves the right to cancel or postpone a Job due to circumstances beyond its reasonable control, including severe weather, vehicle breakdown, road closures, accidents, illness, or other events amounting to force majeure. In such cases, the Company will seek to rearrange the Job at the earliest reasonable opportunity, and any deposits will be transferred to the new date or refunded if no alternative can be agreed.
7. Client Responsibilities
7.1 The Client is responsible for:
(a) Ensuring that adequate and lawful parking is available at both collection and delivery addresses;
(b) Obtaining any necessary permits, permissions, or authorisations from landlords, building managers, local authorities, or other relevant parties;
(c) Ensuring that the premises and access routes are safe, clear, and suitable for the removal work;
(d) Packing all Goods securely and appropriately, unless packing services have been expressly agreed as part of the Job;
(e) Ensuring that all fragile or high-value items are clearly identified and, where necessary, properly protected;
(f) Being present or represented at the collection and delivery addresses to provide access, instructions, and to check the Goods.
7.2 The Client must not ask the Company to transport any items that are illegal, explosive, flammable, corrosive, toxic, perishable in a way that may cause damage or contamination, or otherwise prohibited under applicable law.
7.3 The Client is responsible for disconnecting and preparing any appliances or equipment in accordance with manufacturer instructions before transportation, unless otherwise agreed.
8. Limitations of Service
8.1 The Company does not undertake structural work, electrical work, plumbing, or any specialist technical services unless expressly agreed in writing and carried out by appropriately qualified personnel.
8.2 The Company is not obliged to remove doors, windows, or other fixtures to facilitate the move, although it may agree to assist at its discretion. Any such work is undertaken at the Client's risk unless otherwise agreed.
8.3 The Company may refuse to move Goods through unsafe or unsuitable access routes, such as unsafe staircases, restricted corridors, or locations where significant risk of damage or injury exists.
9. Liability for Loss or Damage
9.1 The Company will exercise reasonable care and skill in providing its services. However, the Company's liability for loss or damage to Goods or property is limited as set out in this section.
9.2 The Company will not be liable for:
(a) Loss or damage arising from the Client's failure to pack Goods adequately, unless packing services were provided by the Company;
(b) Loss or damage to items that are brittle, fragile, or already damaged;
(c) Loss of data or information stored on computers, devices, or media;
(d) Damage to goods or property resulting from the inherent nature of the Goods or from defective packaging not supplied by the Company;
(e) Indirect, consequential, or purely economic loss, including loss of profit, loss of business, or loss of opportunity.
9.3 The Company's total liability for any claim arising out of or in connection with a Job, whether in contract, tort or otherwise, shall not exceed the lower of:
(a) The value of the Goods actually lost or damaged, taking into account age, wear and tear, and condition; or
(b) The total amount paid or payable by the Client for the relevant Job.
9.4 The Client must notify the Company in writing of any visible loss or damage as soon as reasonably practicable and, in any event, no later than 48 hours after completion of the Job. For non-visible damage, the Client must notify the Company within 7 days of the Job completion. The Client must provide reasonable evidence of the loss or damage.
9.5 Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
10. Time Limits and Delays
10.1 Any times stated for collection or delivery are estimates only. While the Company will use reasonable endeavours to meet agreed timings, it does not guarantee arrival or completion times.
10.2 The Company is not liable for delays or failures in performance resulting from causes beyond its reasonable control, including traffic, roadworks, accidents, adverse weather, or delays caused by third parties.
10.3 Where delays occur due to circumstances within the Client's control, waiting time may be charged at the Company's standard rates.
11. Waste and Environmental Regulations
11.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal contractor and will not remove household refuse, builders' waste, hazardous materials, or other controlled wastes unless expressly agreed and in compliance with legal requirements.
11.2 The Client must not present for removal any prohibited or hazardous waste, including but not limited to:
(a) Asbestos or materials containing asbestos;
(b) Chemicals, solvents, paints, oils, or fuels;
(c) Explosives, ammunition, or firearms;
(d) Gas cylinders, fuel tanks, or pressurised containers;
(e) Clinical or medical waste.
11.3 Where the Company agrees to remove certain items for disposal or recycling, the Client confirms that those items are legally theirs to dispose of and that no other consents are required.
11.4 The Company may refuse to collect or transport any items that it reasonably suspects to be hazardous, illegal, or not in compliance with waste regulations.
12. Insurance
12.1 The Company maintains insurance cover appropriate to its business, subject to the terms, conditions, exclusions and limits of the relevant policies.
12.2 It is the Client's responsibility to consider whether additional insurance cover for their Goods or property is required, and to arrange such cover if necessary.
13. Complaints and Dispute Resolution
13.1 If the Client is dissatisfied with any aspect of the services provided, the Client should raise the matter with the Company as soon as possible, providing full details and any supporting evidence.
13.2 The Company will investigate any complaint in good faith and seek to resolve it promptly and fairly.
13.3 If a dispute cannot be resolved directly between the parties, either party may seek to use mediation or other forms of alternative dispute resolution before resorting to court proceedings, where appropriate.
14. Data Protection and Privacy
14.1 The Company collects and processes personal data relating to Clients in order to manage bookings, provide services, and comply with legal obligations.
14.2 The Company will handle personal data in accordance with applicable UK data protection laws and only retain such data for as long as necessary for the purposes for which it was collected.
15. Changes to These Terms
15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client's booking will apply to that Job.
15.2 Any material changes to the Terms and Conditions will be made available by the Company through its usual communication channels.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or any Job, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter or formation.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the Company's prior written consent.
17.4 A person who is not a party to the contract between the Company and the Client shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
